You have 14 days after receipt of the goods to request a refund.

You can easily request a refund by contacting our customer service on 044 512 22 53 or by filling out the contact form on our website.

The costs for the return shipment shall be borne by the customer.

The processing time for refunds is usually 1 to 2 working days after receipt of the goods. The products must be returned in their original packaging and undamaged. Hygiene articles are excluded from refund or exchange.

Your refund will be made via the original payment method you used to make the purchase.

Yes, you can exchange an item if the desired replacement item is available. Please note that hygiene articles cannot be exchanged.


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