Order & Shipping

In-stock items ordered on weekdays (Mon–Fri) by 3 pm are handed to Swiss Post the same day. Delivery is usually the next working day, at the latest the working day after – anywhere in Switzerland and Liechtenstein. Orders placed after 3 pm, at weekends or on public holidays ship the next working day.

Items not in stock and freight deliveries take longer.

Yes, you will receive a shipping confirmation with a tracking link to track the current status of your order.

We ship via Swiss Post.

Shipping costs:

• A-Post Plus (up to 500 g): CHF 3.90
• A-Priority up to 2kg: CHF 10.50
• A-Priority up to 10kg: CHF 13.50
• A-Priority up to 30kg: CHF 22.50
• Bulky goods up to 30kg: CHF 32.50
• Bulky goods over 1 meter: CHF 32.50
• Orders from CHF 100: free shipping
• For larger products such as care beds and patient lifts, we offer delivery with assembly. The costs depend on the desired delivery location.

Please contact us immediately upon receipt of the goods. We will check the situation and offer a satisfactory solution, either in the form of a replacement or a refund.

Changes or cancelations can be made before your order is shipped.

We accept the following payment methods:

• Credit card (Visa, Mastercard etc.)
• TWINT
• PayPal
• Purchase on account
• Apple Pay
• Google Pay